Mercedes is very responsive whenever something urgent comes up in our building. For instance, right after New Years' Day, the hot water tank in our building sprung a massive leak, requiring a shutdown of water in the building. Mercedes was quick to get plumbers into the building and problem solve with them in order to get a replacement tank. This was no small feat given the supply chain issues at the time. While the plumbers initially told us it could be a couple of weeks without hot water, Mercedes was able to work with them to come up with a cost-effective solution that got us a replacement tank and hot water again in a couple of days

Mercedes is, without question, the most exceptional Property Manager I have ever worked with. She is the consummate professional—equal parts knowledgeable, accessible, responsive, reliable, resourceful and communicative. She has managed every aspect of our building for over five years with such attention to detail—the most challenging of which has been mitigating the unprecedented complexities and legal implications of the Covid pandemic regulations. It has always felt as if we are her only client, although I know that is not the case. We are so fortunate to have her as our advocate. I could not recommend her more highly.

I've been living at a Santana Property Group-managed building for the last two years and can't praise them enough. Mercedes and her team have been incredibly friendly, responsive and easy to communicate with. They've done a stellar job maintaining the building, keeping it clean, thinking about the future improvements and all around making it a joy to live in.

I have nothing but the highest praise for Santana Property Group They are the best Management Company I have ever worked with (I have over 30 years of experience in the real estate business )

SPG has been instrumental in our ability to bring structure to our building. They are extremely responsive and diligent in resolving any issue. It’s safe to say SPG is thoughtful and considerate with the board and owners. Every annual meeting is well organized and welcomes feedback for building improvements. SPG has also helped save thousands of dollars in future repairs, ensuring any situation is handled appropriately for the good of the building long term. 100/100 Would recommend.

We are owners and residents in a Santana Property Group managed Condominium located in New York City. Mercedes and her team do an excellent job communicating with owners, maintaining the property, and addressing any potential concerns or issues we may have. We would highly recommend Santana Property Group.